THAI delayed baggage

Report a missing bag before leaving arrivals.

Open a report

Approach THAI ground staff immediately. Give bag details and your contact and delivery address; keep the report copy and file reference.

Keep your tracing details accurate and notify staff of changes. Delivery is subject to local customs rules.

Submit a written expense claim promptly, no later than 21 days after delivery, with the PIR and receipts. THAI requires actual proven financial loss.

Does the 21-day period start at landing?

No. This procedure counts from baggage delivery.

Which London email handles baggage enquiries?

The official station list gives customerservices@thaiairways.co.uk, separate from reservations.

My bag is delayed. What should I keep?

Report immediately to ground staff, keep a copy of the report and your File Reference Number.

Checked on: 2026-10-13