LGW · Check-in
South Terminal. Use the departure screens to find the check-in zone for your flight.
Long-haul check-in closes 60 minutes before departure.
Confirm your airport and terminal on your booking before setting off.
Checked on: 2026-10-13
British Airways · Airline information
London Gatwick–Bangkok flights, departure counters and help with flight or baggage disruption.
Route
Airport counters
LGW · Bag Drop
South Terminal
World Traveller and World Traveller Plus: from two hours before departure, no earlier than 04:00. Club World and eligible Club members: from 04:00.
These are Bag Drop opening times. Check-in opening and the flight deadline are separate.
Checked on: 2026-10-13
BKK · Check-in
Check the departure screens for your flight’s allocated desk.
Long-haul international check-in: at least 60 minutes before departure; confirm the exact deadline in Manage My Booking.
Counter locations may change by season; confirm with British Airways.
Checked on: 2026-10-13
BKK · Onboard lost property
For an item left on a British Airways aircraft arriving in Bangkok, use the listed contact. The alternative number is +66 2 134 4358. For a delayed or damaged checked bag, use the airline’s baggage reporting procedure.
Checked on: 2026-10-13
LGW · New bookings and price enquiries · remote support
Daily, 24 hours · option 2
Use option 2 for new bookings and price enquiries. Calls are charged at the local rate. This is BA’s UK telephone service, separate from the Gatwick check-in counter and baggage desk.
Checked on: 2026-10-14
LGW · Delayed baggage · telephone help
BA lists this number for help with delayed baggage, with calls charged at the local rate. It is separate from reservations and is not listed as a Gatwick airport desk or a dedicated PIR registration line. Keep your baggage report reference when contacting the airline.
Checked on: 2026-10-14
Departing from Gatwick
BA uses the South Terminal. Check the departure screens for your flight’s check-in zone. Bag Drop opening times depend on your cabin and membership; long-haul check-in closes 60 minutes before departure.
Flight disruption
Check your booking for replacement travel or refund options. Keep receipts for extra expenses and use BA’s official support page for your claim.
Baggage and insurance evidence
Report a missing or damaged bag promptly. For written proof of baggage loss, damage or delay for an insurer, BA directs passengers to Customer Relations.
Telephone help for bookings and baggage
For new bookings and price enquiries, call 0344 493 0787 and select option 2; this UK service is available daily, 24 hours. For delayed baggage, BA lists 0344 493 0785. These are telephone support contacts, separate from the Gatwick check-in counter and baggage desk. Keep your baggage report reference when contacting the airline.
Which Gatwick terminal does BA use?
The South Terminal. Confirm the dated flight’s check-in zone on the departure screens.
Is the Bangkok flight a Heathrow service?
The BA Bangkok route page lists direct flights from London Gatwick (LGW) to Suvarnabhumi (BKK). Check the airport code on your own ticket.
Does British Airways publish a UK phone number?
Yes — via the official contact-us: 0344 493 0787 for new bookings (24 hours, option 2), and 0344 493 0785 for delayed baggage. (네 — 공식 contact-us 기준: 신규 예약 0344 493 0787, 지연 수하물 0344 493 0785.)
Flight delays & cancellations
When your British Airways flight is cancelled →A damaged suitcase after your BA flight →Your bag has not arrived with your BA flight →Evidence for a baggage insurance claim →Delay and cancellation rights for flights departing Thailand: CAAT complaints →Arriving late at Suvarnabhumi after a flight delay →Find the right airline counter at the airport →